Politique d’expédition
📦 Delivery Time = Production Time + Shipping Time
Production Time: 1–3 business days (longer if noted in product description)
Shipping Time: Varies by selected method (see below)
🚚 Shipping Methods & Fees
| Shipping Method | Shipping Time |
| Standard Shipping | 6-12 business days |
| Expedited Shipping | 5-10 business days |
| Urgent Shipping | 4-5 business days |
1. Prices are charged in USD through Shopify Payments. If your bank or card uses another currency, the amount may be converted by your bank.
2. Shipping: Standard $5.99 USD worldwide. Remote areas may require additional shipping fees. Final shipping fees will be calculated and displayed at checkout.
3. Longer processing times, if any, will be clearly noted in the product details.
4. Shipping estimates do not include production time and may be affected by carrier delays, customs processing, or extreme weather.
⏱ Production & Processing
Orders are typically processed within 1–3 business days, though delivery time may vary by country.
Most items take 1–3 business days to produce. If a product requires longer processing time, it will be clearly noted in the product details.
We recommend allowing a few extra days to account for potential carrier delays. Please note that delays caused by carriers are beyond our control and cannot be refunded.
📮 Shipping Address
For all orders, the shipping address provided at checkout will be used to fulfill your order.
1. If you checkout with PayPal, we will ship to the address saved in your PayPal account.
2. If you pay by credit/debit card, we will ship to the address entered during the checkout process.
✅ Please ensure all shipping details are correct before placing your order. Once an order is shipped, the shipping address or shipping method cannot be changed.
If a package is returned due to an incorrect or incomplete address:
1. Refunds will be processed minus the original shipping cost.
2. For personalized items, a 50% reshipment fee applies if you want the product resent.
To avoid delays or extra charges, we highly recommend double-checking your shipping details before completing your purchase.
🎁 Sending Gifts Directly
We can send gifts directly to your loved ones. Packages will arrive without any invoice inside – perfect for surprises!
🔍 Order Tracking
Once your order has shipped, a tracking number will be:
1. Updated on your order page
2. Emailed directly to you
You can track your package in real-time using the tracking link provided.
💬 Need Help?
Customer satisfaction is extremely important to us. Please contact us if you have any problems with your order. If you have any questions or need to update your address before shipment, feel free to reach out:
📧 Email: service@supsouvenir.com